Our office hours are from 9.00 am – 5.00pm Monday to Friday. We are closed on Saturdays, Sundays and Bank Holidays.
Any communication, including orders, received outside of these hours will be dealt with as soon as possible.
The products supplied from this web site are supplied by Quay Ingredients Ltd, Low Laithe Barn, Wigglesworth, Skipton, North Yorkshire BD23 4RQ . Registered in
Great Britain No 3991821 VAT No 747145522
Prices stated may change without notice.
Deliveries and Lead-times
Please allow upto 14 days for UK delivery. However, orders are usually despatched within 48 hours.
During peak times (particularly at Christmas) this may not be possible.
Refunds & Complaints
We take complaints seriously and we will respond to any issues as soon as possible. If you are not happy with your order, for any reason, then please contact us within 7 days of delivery. We aim to resolve any issues as swiftly and amicably as possible.
Security Policy & Payment Options
Payments for goods ordered through www.quayingredients.co.uk is handled by a third party payment operator, PayPal. PayPal is an extremely secure on-line payment system which ensures security and privacy of the information. Payment for goods ordered through www.quayingredients.co.uk can also be made via BACS or cheque, goods will be dispatched upon clearance of the cheque.
We do not store personal information about you which is not needed for the transaction. We do not disclose buyer information to any third parties. We collect at the time of ordering billing details to enable us to process your order in accordance with the Data Protection Act 1998.
Quay Ingredients Ltd has taken every effort to ensure that the information on this website is accurate and up to date. However, Quay Ingredients Ltd takes no responsibility for information that is incomplete, inaccurate or out of date.
Quay Ingredients Ltd shall not be held liable to any individual or business for any damage or loss that may have occurred from the use of any matter contained on this website.
Quay Ingredients Ltd also prohibits all persons from providing hypertext or other links to the www.quayingredients.co.uk website from their website or from a third party’s website, without our prior written consent.
We reserve the right to make changes to the website and to this disclaimer at any time.
This does not affect your statutory rights as a consumer.
These terms and conditions and all disclaimers and other material on our website shall be governed by and construed in accordance with English law and any disputes shall be referred to the exclusive jurisdiction of the English courts to which both parties submit.
Quay Ingredients Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may collect the following information:
contact information including email address
demographic information such as postcode, preferences and interests
We require this information to understand your needs and provide you with a better service,
We do not store credit card details nor do we share customer details with any 3rd parties.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will not sell, distribute or lease your personal information to third parties.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
This website and its content is copyright of Quay Ingredients Ltd. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited
The information contained in this website is for general information purposes only. The information is provided by Quay Ingredients Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage arising from loss of data or profits arising out of, or in connection with, the use of this website.
Every effort is made to keep the website up and running smoothly. However, Quay Ingredients Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Website usage terms and conditions
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.